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Governing a megacity means confronting a paradox – the problems are infinite in variety, while bureaucratic responsibility is finite and fragmented. Since 2019, Beijing's answer to this paradox has been the reform of its 12345 citizen service hotline, known as "Jiesu jiban," or "Swift Response to Public Complaints."
12 Oct 2026 06:11 ✍️ RSS China Global Television Network
Beijing's practice ultimately points to a broader question for the digital-intelligent era: What makes a city truly smart? The answer may lie less in the sophistication of its technologies than in whether those technologies help governments understand people's needs and translate them into meaningful action. A people-centered city, in this sense, is one in which digital intelligence is ultimately measured by its capacity to make urban governance more responsive to citizens' everyday lives.
10 Oct 2026 02:46 ✍️ RSS China Global Television Network
A loose manhole cover in China? Fixed overnight. Need help with your rights as a foreigner? Call 12345! This public service hotline does more than resolve problems. It shows how cities listen and respond. Hear it from foreigners in China!
11 Oct 2026 07:16 ✍️ RSS China Global Television Network
With multinational retailers expanding sales, hotel bookings rising, foreign visitors flocking in large numbers and imported products finding a growing customer base – these trends during the National Day holiday demonstrate the resilience of China's economy and its commitment to balanced import-export development and greater institutional opening up.
03 Oct 2026 07:45 ✍️ RSS China Global Television Network